Legal

Privacy Policy

Effective Date: January 1, 2024 · Last Updated: June 1, 2026

New U by Design ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, and protect information about you when you visit our website or use our services. As a behavioral health practice, we are bound by HIPAA and applicable Pennsylvania state privacy laws.

1. Information We Collect

We collect information you provide directly to us, such as your name, phone number, email address, and any messages you send through our contact form. We may also collect information about your use of our website through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to respond to your inquiries, schedule appointments, provide behavioral health services, communicate with you about our services, and comply with legal and regulatory obligations. We do not sell your personal information to third parties.

3. HIPAA & Protected Health Information

As a behavioral health practice, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you share with us is handled in strict accordance with HIPAA regulations. We maintain appropriate administrative, technical, and physical safeguards to protect your PHI.

4. Information Sharing

We do not share your personal information with third parties except as necessary to provide our services (such as with your insurance provider for billing purposes), as required by law, or with your explicit written consent. We may share de-identified, aggregated data that cannot reasonably be used to identify you.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with applicable legal obligations. Clinical records are retained in accordance with Pennsylvania state law and professional licensing requirements.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also request a restriction on how we use your data or object to certain processing activities. To exercise these rights, please contact us at [email protected] or 844.639.8298.

7. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. We do not use cookies to collect or store protected health information.

8. Telehealth & Electronic Communications

When using our telehealth services, your sessions are conducted through HIPAA-compliant platforms. We take reasonable precautions to protect the security of electronic communications, but no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: New U by Design Phone/Text/Fax: 844.639.8298 Email: [email protected] Service Area: Pittsburgh Region & Throughout Pennsylvania

Questions about your privacy?

We're committed to transparency. If you have any questions about how we handle your information, please don't hesitate to reach out.